Before you book
- Can you provide Baby/Child seats?
Of course, please make sure you tell us when you book the service, how many children are travelling in your party, their ages and in accordance with the Portuguese law we will provide the correct baby or child seats for you.
- Do your prices include tolls to and from the airport?
Yes, the toll fees are already included in the prices.
From 11PM to 7AM the motorway can be used only if necessary, between Albufeira and Tavira.
- How do I pay for the service?
When you book the service you can pay on the website with Paypal, Credit Card or you can pay directly to our driver upon arriving at your destination.
- I cannot find a route I want to book. What to do?
Please feel free to contact us, we are really fast replying to all queries.
We will answer you as soon as possible.
Here you can send us a message : Contact us
- What luggage entitlement will I have?
Let us know about your luggage when you book your transfer and we will do our best to accommodate you.
Before you travel
- What if I need to change or cancel my reservation?
You can contact us by email, phone or whatsapp, 24h before the pick up time to let us know of any changes, it is free of charge.
- How do I find my Driver when I arrive at Faro Airport?
After collecting your luggage please enter into the main arrivals area hall, turn left and keep going until the end, then you will see the CAFE CENTRAL bar. Your driver will be nearby waiting for you holding a card with your name on it. In the unlikely event of your flight arrived earlier than expected or you can´t find him please call (+351) 910 728 087
- What if my flight is delayed?
We check all flight details based on the information you provide us when you book your transfer.
If your flight is delayed, we will wait for you, don’t worry.
- What if I am delayed when I arrive?
We will wait for 60 minutes after the arrival time of your flight for you to make your way into the arrivals hall. If you have a problem with your luggage, let us know, send someone from your party into the arrivals hall to let the driver know, if you are travelling alone, contact us (+351) 910 728 087